card application, pathetic call centre agents and service

<p>i went to incredible connection in the glen wanting to buy a laptop, the lady suggested i apply for a RCS card which i reluctntly did, i got an sms that i should call because there are outstanding documents, i called waited for an agent for about 30mins, the Katleho response with a very snotty attitude he tolod he cannot hear me and then requested my ID and then told me he cannot assist me as someone will give me a call on my cellphone as soon as i drop the call, i asked him to get that person on the line but he refused citing that the work at different departments...as soon as i dropped the phone i got 3 sms's one of them explaining that the application has been declined because my application did not meet their lending criteria, no phone call as promised and also the outstanding documents were not obtained, this is descrimanatry according to NCA and need this pathetic service addressed</p>