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Johannes S

1 reviews | Active since Dec 2016

26 Sept 2025, 06:59

Can't use my accounts on my S23Fe

I use the Makro Credit app aswell as the Edgars App on my old s24 Ultra and there was no problem Then I got a new phone a S23Fe. I delink my device on both Apps before installing on my new phone . But when I want to go into it say authentication account problem. I phoned and the let me do a likeness test on both accounts but still it say the same. *** ***

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Replies (2)
RCS
RCS's reply26 Sept 2025, 16:28
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group
RCS
RCS's reply29 Sept 2025, 09:25
Official
Good day Johannes Adam Steyn,

Thanks for your feedback. This is important to us.
 
Kind regards,

RCS team