Can't closure Account

Good day Hello Peter and Team last year October 2017 to close my RCS Credit Fascility because i the client don't want to make use of The RCS credit Facsility anymore here by beginnng Desember 2017 the RCS Accounts told me that they have received the payment and they must prosesse it and that to close the Credit Card facsility can take time because it is the end of the Year then February come 2018 the RCS accounts gave me over to blake atternoyes then i told blake atternoyes what the situasion is they told me the manager that she will do a investigation then i got a call from them to state what the problem was that a wrong reference number was giving to me from the RCS people and it wil be sorted out but now my account is still open with RCS and the Question i want to ask you Hello Peter team if you can help me to forrclosure of my RCS credit Fascility Kindly Regards Liaan