Cant Close my Edgars RCS account

To be honest if i could give a lower score i would.

I have been trying to close my Edgars account for the past few months and getting nowhere

Every time i call its the same issue...i have sent them the required multiple times and would receive no updates as to what was happening .

Should it really be this hard to close an account ? To be honest i feel that all it is is incompetence on RCS's side.

Could someone competent at RCS please help with this...i really dont want to be struggling with this for the next year or two