Cannot link new Pick n Pay card to RCS account

My Pick n Pay card was removed and another requested and linked to my RCS account without my consent. Next over R5000 was ****** in July 2023 from my RCS account and R5000 was transferred at till level to MTN Momo accounts. I eventually got my funds back but never got my interest recon done.

I got a new Pick n Pay card few weeks ago and when I unlocked my blocked RCS account on 29.09.23 I was told that I did not qualify for a cash advance even with available funds. I logged a complaint and now I find out that I am not eligible due to my new Pick n Pay card not linked. I've tried calling RCS 4 times. Three times there was nobody on the other side. The one time I spoke to someone she transferred me back to Pick n Pay who has nothing to do with linking the account on RCS. Unacceptable service.