ZC
Zaheer C

1 reviews | Active since Jun 2016

18 Jul 2016, 15:10

Cannot follow simple instructions

<p>I have asked for a settlement amount for my RCS card three months ago, paid the amount and yet i am still getting statements monthly for R0.00. My account has still not been closed and ,my bureau status not updated. I am disgusted in your service RCS, if i apply for a home loan and this is the one thing that holds me back please expect a call from my attorneys!</p>

0
Replies (4)
RCS
RCS's reply19 Jul 2016, 07:20
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RCS
RCS's reply19 Jul 2016, 07:56
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

ZC
Zaheer C's update19 Jul 2016, 07:57
Reviewer Update

Hi,

Can you please forward me a paid up letter to my email?

Kindly advise

RCS
RCS's reply19 Jul 2016, 08:03
Official

Dear Mr Cookson,

Kindly note that we have sent you an email to Warm regards,