Cancelling or closing the RCS account/store card

I am extremely disappointed and frustrated with the RCS Group service on account closures. I have called RCS several times to request my account to be closed to no success. Initially when i called i was told that it takes 36 working days for the account to be closed. In a month's time i followed up and they told me that its 10 more days for the 36 working days to be completed and my account will be closed. 2 months later i am following up and now being total that it doesn't take 36 days , it takes at least 36 days, meaning it takes more that 36 days with no maximum days stipulated. What a ridiculous process. I am beyond shocked at the service yet to open an account only takes 24 hrs. Even when you complain, the consultants don't give any urgency or care to the matter.This was my first time using RCS and i will definitely not be using them again or recommending them to anyone. I cannot keep my account open when i'm not using it as this will be prone to *****. I will definitely be reporting this case to the NCR.