Cancel my RCS Makro Credit Card please?

On 15 January 2016 we had a break-in and my handbag was ****** with all my cards and personal belongings. My ID was also in my bag. I went to the banks I'm banking with and I was helped when I showed them my SA Passport and Affidavit Commissioned by the SAPS. I'm full time employed and can't go and stand in long rows rto apply for a temp ID. I phoned RCS and explained my situation and that I do have a valid SA Passport which was accepted by my bank. I was told to go to my closest Makro Branch with my affidavit and my passport.<br> <br> On Sunday 20 March, two consultants at Makro Amanzimtoti tried to help me and phoned RCS and spoke to Zaida van Graan. Eventually the phone was given to me and a few security questions was asked to me by Zaida. She insisted that I must have a ID or a temp ID. Eventually she said to email the documents to her and come back after 20min. After half an hour the lady at Makro tried to phone Zaida. Zaida was busy. After the lady at Makro was put on hold over and over again, I asked to speak to a supervisor at RCS. I explained my story AGAIN to Randell at RCS and he said no sorry I need a ID! What a lack of interest! I WILL NOT PAY A SERVICE FEE?