MN
Msiza N

1 reviews | Active since Aug 2023

02 Aug 2023, 17:12

Cancel account

I am so sick & tired of the agents from RCS cotton on busy calling me like i am a ********. I have asked for the account to be cancelled i DO NOT WISH TO CONTINUE WITH SUCH *********** PEOPLE. First month i called and asked for payment options no one was able to help but they kept calling until i was able to pay that was when i asked to speak to a manager/supervisor , i have settled all that is due including the **** calls they made to me bcz with each call i was charged.mind you i have not charged anyone for the calls i have been making to get assisted from them, have you ever begged people to pay them well that has been me😡 i have now settled everything and sent proof of payment but i still get calls and every call the amount due has increased. I NEED THAT ACCOUNT CANCELLED ASAP and do proper investigation see & listen to those records calls and you will understand why i am here

0
Replies (3)
RCS
RCS's reply02 Aug 2023, 17:19
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 
MN
Msiza N's update03 Aug 2023, 10:41
Reviewer Update
Why is this issue not resolved? Please resolve this issue i just spoke to a supervisor that assisted me and she is asking me to call admin department while i have been calling and texting all numbers given to me. I must continuously do that until when? When i ask her to call for me she gives me excuses that she cant call while on the phone with me🤦🏽♀️
I need this account closed immediately i have sent POP to the numbers and emails given to me by agents & supervisor

The last pop was attended to immediately now because i want to close the account the pop is not even acknowledged ?
RCS
RCS's reply03 Aug 2023, 11:23
Official
Hi Ms. Msiza thank you for taking my call. As discussed, the proof of payment has been escalated to be allocated to your account.