Can help me due to them getting a new system!

App**** for a credit card at RCS / Makro. I was approved for R20 000 and a few days after I received the email to finalize the approved agreement and the email had expired. They requested me to fill in a new application and my application was declined. When I phones them they said I can only apply again in 30 days time and the previous application that was approved was removed off of there systems due to them getting a new system. My husband then try to apply also with no luck for they say he does not have a credit record (witch it not correct) and he needs to phone the ITC department and get them to update his profile then only after 6 months he can apply again. I think this is very bad for all the RCS stores including Makro Game etc for we wanted to spend the credit there and now we can even apply. Very unhappy!