JK
Julie K

1 reviews | Active since Sept 2016

14 Aug 2017, 15:18

Calling BEFORE I AM EVEN IN ARREARS to ask for money!

<p>I get paid weekly and therefore pay my account on a different date each and every single ******* month. My account is up to date. I paid my July payment on 11 July. And now it is August. I am supposed to have until 31 AUGUST to pay my account...</p> <p>I get a call on the 14th FOR THE FIRST TIME since I have been paying this way, asking me when my payment will be made to make sure I am up to date as I have not yet paid for August.</p> <p>I nearly lost my mind! </p> <p>This is f*^%ing pathetic and rude and classified as harrassment! My payments have never been a problem until now. </p> <p>RCS is a sh*t service provider and needs a real wake up call in their offices if they can't even tell what the difference is between an up to date account and an account in arrears. </p> <p>PLEASE TRAIN YOUR STAFF AND SEND THEM FOR MATHS CLASSES IN RESPECT OF DAYS OF THE MONTH AND MONTHS OF THE YEAR AS WELL!!!</p> <p>I am disgusted with this service!!!!</p> <p>If I was in arrears then by all means, please call looking for your money as you have done before when I went through a bad finance period. But don't allow your staff to take chances milking me and trying to ***** from me when it is not your chance to have anything out of my pocket!!!!!!!!!!</p>

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Replies (1)
RCS
RCS's reply15 Aug 2017, 15:17
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group