AT
Ashley T
1 reviews | Active since Jun 2021
28 Mar 2022, 07:38
Call Centre Options
When contacting RCS one has to select so many options before speaking to someone. The first option should be - to report ***** press 1. Someone yesterday used my account to purchase goods totalling R14000. The card number was different from the number on my card. I was at home in Limpopo when the sms came through and my card was in my wallet. Purchases was made at Masstores GP. I contacted RCS on the first sms but because you have to choose so many options, another purchase was made. Eventually I was transferred to the ***** Division who blocked the account. Please make the first option a option to report *****.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
28 Mar 2022, 17:27Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply28 Mar 2022, 17:27
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
29 Mar 2022, 11:41Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
RCS's reply29 Mar 2022, 11:41
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,RCS CARDS
AT
Ashley T's updateReviewer Update
30 Mar 2022, 15:36Today i recieve another sms stating a purchase was made on my account this time again from a different card number. On Sunday I was assured the account was blocked. Also a dispute was logded and a email confirming the receipt of the forms was recieved on 30 March. I again contacted Rcs, to find iut what is happening, and was told the account was never blocked and a card was re issued? How is this possible? It means then someone with access to all the accounts is busy committing ***** by reactivating accounts and approving new cards. I refuse to pay any amout that Rcs might demand and will go public on this
AT
Ashley T's update30 Mar 2022, 15:36
Reviewer Update
Today i recieve another sms stating a purchase was made on my account this time again from a different card number. On Sunday I was assured the account was blocked. Also a dispute was logded and a email confirming the receipt of the forms was recieved on 30 March. I again contacted Rcs, to find iut what is happening, and was told the account was never blocked and a card was re issued? How is this possible? It means then someone with access to all the accounts is busy committing ***** by reactivating accounts and approving new cards. I refuse to pay any amout that Rcs might demand and will go public on this
AT
Ashley T's updateReviewer Update
30 Mar 2022, 16:47And also, how can this be resolved as no one has contacted me from Rcs and purchases are still being made using my account.
AT
Ashley T's update30 Mar 2022, 16:47
Reviewer Update
And also, how can this be resolved as no one has contacted me from Rcs and purchases are still being made using my account.