Hellopeter
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1 reviews | Active since May 2017

14 Jun 2018, 11:18

Call centre calls and puts the phone down

First of all, Please go check your phone records,you will find that your consultants hang up the second you answer. You can hear the call centre and then them put down immediatley. That being the second they call. Secondly I am trying to change my debit order and nobody is getting back to me. Only the call centre advisors who clearly don't like talking to clients. They don't even try call back. I work in a call centre so I know all the tricks lazy staff try to pull .

0
Replies (3)
's update14 Jun 2018, 11:20
Reviewer Update
The debit order change is for my VIP card and I emailed my bank statements and ID copy to the ********** email address. I have emailed 3 times already
RCS
RCS's reply15 Jun 2018, 17:11
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply18 Jun 2018, 11:57
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS