JL
Jan L

1 reviews | Active since Jun 2018

01 Jun 2018, 14:56

Call centre calling but not talking - annoying

I just received a call from RCS and i have trucaller on my phone and the number shown was ********** 414 . When I answered the call it was just silent and no one spoke. This is unacceptable. I then tried contacting your customer service number and it does not even go through to call ring tone. 0 ********** 27 What is this all about?? I want an explanation please!!???

0
Replies (4)
RCS
RCS's reply05 Jun 2018, 12:46
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

JL
Jan L's update07 Jun 2018, 10:31
Reviewer Update
This complaint have not been dealt with, as i AGAIN received a call from the same number again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If this happens again, I will ensure that RCS is accused of harassment!!
RCS
RCS's reply08 Jun 2018, 15:07
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

JL
Jan L's update08 Jun 2018, 15:39
Reviewer Update
This still does not explain why the callers does not speak when they call and just put the phone down? Why does this happen? Is this normal practice?