BOOKS are CLOSED for settlement amounts, but we CAN give you money, idiot!

RCS...No wonder I only read BAD reviews. The true reflection of the business standards RCS claims to uphold! Why is it so difficult and frustrating just to get a settlement letter, settle my account and then have it CLOSED? Do you know that because of your bad (Intentional) service millions of South Africans are left bankrupt? It is no secret that RCS uses unconventional ways to drain every last drop of blood from their customers. RCS uses ******** practices to play for time just to get that extra buck from a customer. I phoned numerous times, asking for a settlement letter, RCS call centre response: OUR BOOKS ARE CLOSED??? What the hell people, but YOUR BOOKS ARE OPEN to dish our loans during that same period???? Here is how you operate: You "close" your books for two weeks in a month, customer cannot pay a settlement. By the time your books are "open" again it is already three weeks into the month, to late to settle your account and avoid your next debit order. RCS SCORES!!!!!! an extra instalment. Do you really think that you can fool an entire country? Why not just except that your customers want to pay a settlement and be rid of RCS? Yes, you loose on the interest but hey, you are in the business of lending money which has risks. You cannot have the best of both worlds! This is a friendly warning...please assist me with a settlement letter for my account. The loan account number is ********** ********** 0525. Contact me on the number you have on your system