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Zander N
1 reviews | Active since Jun 2023
11 Feb 2025, 20:57
Blue Label Telecoms RCS **** Theft!!!
I was contacted by someone how confirmed that they are from RCS. They went on about a R300 voucher for mobile accessories that they will send me. Which I said I was not interested in. Now I have R179 Blue Label Moblie Content charge and a R0.41 Blue Label Interest charge.
How is this possible?! How did they manage to put a charge on my account without my consent or card details!
Can RCS immediately cancel and reverse both these charges and ensure that this not happen again! This is ***** and a ******** offence!
Please assist me!
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
12 Feb 2025, 09:47Good day Zander van Niekerk,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
RCS's reply12 Feb 2025, 09:47
Official
Good day Zander van Niekerk,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
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Zander N's updateReviewer Update
12 Mar 2025, 15:27The subscription was not cancelled and it has gone of my account again!
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Zander N's update12 Mar 2025, 15:27
Reviewer Update
The subscription was not cancelled and it has gone of my account again!
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Zander N's updateReviewer Update
27 Mar 2025, 15:55After my second post starting the subscription was cancelled and refunds done it happened again!!! This is insane! It is now the third time in as many months.
I received an email that confirm it was cancelled. Do no the subscription was not cancelled and went off my account again.
Please assist with reversal, refund and cancellation of the subscription.
Please confirm receipt hereof and that it has been cancelled.
I received an email that confirm it was cancelled. Do no the subscription was not cancelled and went off my account again.
Please assist with reversal, refund and cancellation of the subscription.
Please confirm receipt hereof and that it has been cancelled.
ZN
Zander N's update27 Mar 2025, 15:55
Reviewer Update
After my second post starting the subscription was cancelled and refunds done it happened again!!! This is insane! It is now the third time in as many months.
I received an email that confirm it was cancelled. Do no the subscription was not cancelled and went off my account again.
Please assist with reversal, refund and cancellation of the subscription.
Please confirm receipt hereof and that it has been cancelled.
I received an email that confirm it was cancelled. Do no the subscription was not cancelled and went off my account again.
Please assist with reversal, refund and cancellation of the subscription.
Please confirm receipt hereof and that it has been cancelled.
RCS's replyOfficial
27 Mar 2025, 15:59Good day Zander,
Thank you for bringing this to our attention.
We will have a look and rectify this accordingly.
Regards
RCS cards
Thank you for bringing this to our attention.
We will have a look and rectify this accordingly.
Regards
RCS cards
RCS's reply27 Mar 2025, 15:59
Official
Good day Zander,
Thank you for bringing this to our attention.
We will have a look and rectify this accordingly.
Regards
RCS cards
Thank you for bringing this to our attention.
We will have a look and rectify this accordingly.
Regards
RCS cards