AE
ANDREA E
1 reviews | Active since Aug 2010
06 Apr 2022, 10:33
Blocked card
Im not upset with RCS Makro, quite impressed actually. However after someone tried to buy from my account ( I see RCS has some serious ***** issues) and them not being able to get hold of me they blocked my account (thank you for that) however its been a month now and I have sent my ID and everything to the ***** department however my card is still blocked, what else can i do to unblock my card and actually use it?
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Replies (2)
RCS's replyOfficial
06 Apr 2022, 14:11Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply06 Apr 2022, 14:11
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
06 Apr 2022, 15:15Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply06 Apr 2022, 15:15
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS