Blocked card

It's Sunday and I have been in the store for more than 2 and s half hours trying to have issue resolved with my Game Card .I wanted to purchase a gift card and it was declined because the card is blocked for what reason we don't know .We had to sent signature specimens and then they couldn't see it clearly on their side after that same process was followed plus e mail was sent istll no proper reason from RCS why card was blocked in first place if they provided reason upon first call that was made from store all of this would have been avoided Its not the first time we are having such problems with RCS if you know your job if a clients account is not right and calls are made you should be able to provide reason immediately and in clear terms that can be understood by a client not say something 2 and a half hours later such a pathetic Company.My rights have been violated I felt like a ********* and ******** I will not let the matter rest