1 reviews | Active since Feb 2017

02 Jun 2019, 09:04

Blocked, accused and humiliated in public

It's really no wonder you do not have any reviews that are actually positive.. I have never been so revolted; humiliated and angered in my life.. This company is a load of utter BS.. They will hound you every 2 days to take cash advances they will make you regret the day you signed on.. They do not know how to deal with simple customer issues in a professional manner. The call agents are allowed to slam the phone on your face when you have a query if you demand an answer and thier name.. They lie.. They say departments are closed when they try to avoid issues.. They accuse.. Said I am handed to the credit collections when I never ever had an unpaid account.. Pathetic is all I can say..i have worked with people and had to deal with providing good service.. This company does not know the definition It been a week and not one of you still know why or what is the error on my fully paid account.. One of your consultants even went as far as telling me that I was handed over to credit collection and this is false.. Never recieved a statement or call.. No one could be more annoyed at bad service than me

0
Replies (4)
RCS
RCS's reply02 Jun 2019, 10:31
Official
Good day 
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind RegardsRCS Group
RCS
RCS's reply06 Jun 2019, 13:14
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS
's update20 Jun 2019, 22:46
Reviewer Update
I was just told I can use my card and you sorry. No feedback on the woman who slammed the phone in my face.. Just a sorry solves this
RCS
RCS's reply24 Jun 2019, 13:48
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group