Blocked Account For No Reason and No Notification

I called to check the status of my RCS card on 9 August and was shocked to hear that it had been blocked. The agent said that it had been blocked since 7 August because RCS had received payment deposits of R3500 into my RCS account. I advised the agent that I had recieved no SMS alerts, email notifications, or call centre calls to advise me of the block. The agent(Charity Skele) said she would raise this with the management and Randall Abraham will contact me. After that, she unblocked my account. 10 minutes after the call, I found my RCS card was still declining when I tried to purchase at Pick N Pay and I made a call to have my card unblocked again. The card was unblocked and I made a purchase of R29.90. After that, my card was again declined by PEP when trying to make another purchase. I made my third call to RCS again and Janine Jacob told me that my card has been flagged by the legal department and therefore even though the agent had unblocked my account, the account will be blocked again and there is nothing she can do about it. I will have to wait until Tuesday 11 August for Elroy De Villiers to call me to deal with this. I even have positive balance in my credit card!!!