Blocked account

On the 24/11/2022 I was advised by a lady named Chloe that my account has been blocked and I wanted to know why and she said she will transfer me to the relevant department. I held for 10minutes and no one answered. On the *** I called again and there was no answer, I sent emails but no answer On the 30/11/2022 I called the call center again and no one answered.

Can I please get feedback as to why my account has been blocked because no one is getting back to me