Blocked account - Bad Service

RCS decided out of their own to block my account, even though same is paid up. I only received an sms stating that there were suspicious activity and that they would call back. No call back.

I eventually decided to reach out and sent an email via their own platform. An agent contacted me and said that it is because my card does not have a CVV at the back and I should make a replacement card at Game/Makro. I rep**** and attached a photo sporting the CVV and I received a reply stating that I still need to make a new card. It does not seem that the agents have a clue why my account was initially blocked and just gave a generic response.

I believe this is bad consumer practises and the ineptness of the agents to answer simple questions does not help at all. If you feel there was suspicious activity on my card block it temporarily, I would expect a call back asap. You then identify the alleged activity and I can confirm whether it is me or not. If I confirm that I know nothing about the activity, you can then decide to permanently block my card. What you did was an arbitrary action without any reasonable reason and no explanation to the consumer. It does not even help if I speak to your agents because with due respect, they are ***********. As a company, you need to work at this.

Looking through your reviews paint the picture of this incompetence.