Blocked Account

after receiving Aprils statement for my game account i noticed the installment had doubled apparently it was all the interest added due to their financial year ending on the 10th of April. i then however made a way to get the money together as i have not yet missed 1 payment even though i am currently unemployed. the installment was accepted without any hesitation but as soon as i wanted to purchase on the account all hell broke loose. i was advised to call in spoke to an agent that transfered me to another agent who assured he could help as soon as i confirm details and answer questions. i remained on the line answering his questions until he requested i send a copy of my i.d with 3 signatures, the line was then cut and i did not bother calling back as i thought its a waste of time. eventually after settling my installment for this month the i.d and signatures were still required which was sent via a game store. they are now insisting on bank statements or payslips which i do not have, yet they accept all my payments made i am still unable to use the account! the call centre agents do not speak clearly and do not have any well manner of speaking to a client. such a waste of time!