HB
Hendrik B

1 reviews | Active since Feb 2015

02 Feb 2015, 08:33

Block on RCS

I am battling since last year October to get this resolved.I was under debt review and paid up everything as well as forwarded the documents.Now according to the group that belongs to RCS I will never be able to get and account at any of these outlets.I spent 1 and a half hours on Friday to try to get this resolved but with no success.<br> I first had a session with Tebogo where i tried to state my case but you know what I do not have a valid case according to you RCS!!!!!Then i spoke to Anthony to try to resolve this because nobody is listening and they just don't give a **** ref ***.He then eventually transferred me to Yagyia where he reckoned I should take all my documents to the branch where I app**** for it.NCR and transunion documents.When I arrived there the branch reckon that they cannot use these documents and phone RCS from there where i spoke to Yesho i think and she reckon I could never ever get an account again from any RCS group according to your internal policy.I have asked her to forward me that legislation but just got ignored.Can someone please take responsibility for this and get this resolved because I am tired of incompetence.

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Replies (1)
RCS
RCS's reply02 Feb 2015, 10:31
Official
Hello Danielsan,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,