Blatant disregard to clients

My accounts are with Consumer Friend on my Makro, Coricraft and Game accounts. Although I have paid consistently on debt review for 3.5 years, the balance owing currently is more than the capital balance and interest rates charge are still contractual and not reduced to to being under debt review, no termination notice was issued by Consumer friend they just take my payments monthly and this has taken me over 7 months to try resolve to protect me as the consumer. Should I not receive a solution from RCS/Consumer friend I will report this matter to the NCR. Tribunal and wherever I need to.