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VANESSA C

1 reviews | Active since May 2013

23 Apr 2019, 07:33

BLANK PAGE SENT CONTINUOUSLY BY RCS-MAKRO, INSTEAD OF STATEMENT

I have been requesting a MAKRO statement from these people for over a month now and they keep sending me a blank page!! No matter what I do OR HOW I PHRASE MY REQUEST, they just don't seem to care or check what they're sending, despite SEVERAL e-mails pointing out that they're sending me a blank page.

I have placed my MAKRO account on hold, so I AM UNABLE TO CHECK MY ACCOUNT ONLINE, OR VIA CELL PHONE...WHICH I HAVE ALSO INFORMED THEM OF!!!!

And due to the MANY MANY MANY bad reviews online, I do not want to phone these people for what my instalment is, because based on the incompetancy, I may just get the wrong information!

And if I pay the incorrect amount - I GET CHARGED INTEREST...maybe that's your plan RCS?

Get your act together RCS, you're giving your clients, like Makro, a bad name and causing unnecessary irritation and frustration to their customers, due to your idiocy.

0
Replies (5)
RCS
RCS's reply23 Apr 2019, 09:02
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply30 Apr 2019, 12:48
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS
VC
VANESSA C's update30 Apr 2019, 13:52
Reviewer Update
No I do not find the above in order!!! I STILL haven't received a statement...THE BASIS OF MY COMPLAINT. You people owe me statements for March and April. And where pray tell, has my complaint been resolved???? All you've succeeded in doing is exacerbating my irritation and frustration with your last response!!! Can you not read???? I'm requesting S.T.A.T.E.M.E.N.T.S...have been for over a month now and am getting blank pages!!!! Good grief, the incompetency continues!!! This is getting beyond ludicrous, idiotic, pathetic, preposterous! If I dont get my statement by Friday, 3 May 2019, I will get hold of RCS and Makro's CEO/CFO/DIRECTOR and inform them what their staff are doing. I'm giving you 3 days grace. ****PLEASE SEND ME STATEMENTS FOR MARCH AND APRIL 2019 and *NO BLANK PAGES*, TAKE THE SUGGESTIONS I SENT YOU VIA E-MAIL on how to send my statements, YET AGAIN ***THREE TIMES NOW** ON 25, 29, 30 APRIL 2019, to RCS and MAKRO CUSTOMER SERVICE**** ****STUUR ASSEBLIEF VIR MY MAART EN APRIL 2019 SE STAATE/ REKENINGE/STELLINGS*** ***THOLA UKUTHIMA IZITATIMENDE ZAMARCH NO-APRIL 2019****
RCS
RCS's reply01 May 2019, 15:19
Official

Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
RCS
RCS's reply07 May 2019, 09:35
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS