NF
Natassia F

1 reviews | Active since Jan 2018

03 Jan 2018, 11:10

Billing and bad attitude consultant

Worst mistake i ever made to activate my acc again. Ive made a payment of R500 on the 18th of December only to be bombarded by sms's and calls from the call centre stating my acc is in arrears. After days of struggling i sent an email with my POP attached only to receive an email today from a lady called Amanda saying i did not attach the POP. Is this going to be become a problem again? As this was the reason i cancelled my card the first time?

0
Replies (2)
RCS
RCS's reply05 Jan 2018, 11:59
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply08 Jan 2018, 10:11
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS