Billing/Accounts

I am not impressed with you people.My account is on Debit Order.I phoned today to find out why the debit order wasnt done,i was told by the accounts department that there was insufficient funds in my account.I have just checked my account and A: there was plenty of money in my account and B: there was no attempt made to do a debit order on my account.Get your act together please.I have just done an eft into your account and faxed through proof of payment.The account number in question is ***.I can fax/email you proof from my banking site that there was absolutely no attempt made by yourselves to do this debit order.I do not appreciate being **** to.This is a Game account....