BIGGEST NIGHTMARE!!

Can someone from this company who actually knows what they are doing urgently contact me! Im being pushed from pillar to post to close an account and its been such a nightmare I can actually cry! Do not tell me to call your call centre cause they are absolutely useless. You guys blocked my account when i tried to purchase online, i called twice for a settlement balance and never received it. Went to GAME to request this and paid the settlement amount. I phoned yesterday to close the account and got an sms stating it cannot be closed due to the R82.50 credit which i need to call the call centre for , I have just phoned and was advised that now my account cannot be accessed and that i need to contact the ***** department but that was not the case yesterday! RCS trap you into not being able to close your account and is like a ponzy scheme ,how can i have a credit after being given a settlement amount! I dont even want the credit refunded to me i honestly just want the account closed , i dont care what you do with the R82.50 you can write it off or keep it i dont actually care!!! This was the biggest mistake i have ever made in my entire life. I queried when requesting the settlement if I need to unblock the account and was told no, so it seems like all the staff at RCS go on a different training as no one can give you the same answer.