Beyond Pathetic

To say that I'm appalled, that's an understatement. In December I had an issue with my account and I could not pay for my Game account. The issue was subsequently resolved and on the 16th Jan, I made a payment of R200 at Game Gateway on the 16th (as previously advised), I made a R200 payment on the 30th January at the same store.

Last week (04/02/2020) I received a call to say I owe you guys which I disputed and advised as per the above mentioned. I was then told to send the Jan 30 proof of payment to *** and I got a response to say the e-mail address doesn't exist. I then called the number that called me and I was told to send to *** and rcs@collectioncentre, I addressed it to a manager to respond and these also returned undelivered.

A few minutes ago, I received another call telling me that they have not received my payment, now this is where I get vexed. I have made 2 payments and I have attempted to send you one of these proofs to my surprise I must send it via WhatsApp, I'm not doing that, forget it. Just because your systems are not speaking to each other, that shouldn't be my problem. As a client I've made attempts to send you what you need from me and I will not do it again. You can't keep calling me for collections to make me look like I'm a bad payer, you guys are messing up with my credit score and if, my credit score get impact negatively because of this I'll take this further. I pay my account on time and I pay more than what's required to pay every month so you can't make me out to be the bad guy here.