Beyond frustration with Edgars RCS

Well, RCS Edgars arrangement is a nightmare. They remove those that can assist customers at the stores. The only way to get help is by calling. When you call, you are advised to go to the store. At the store you are advised to email. After 2 weeks of no response I call. Only to be told that I wasn't told the correct information at the store. Off-course after R65 airtime, I wanna close the account. Oh no, I have to go to the store so that they can call customer services. I am hoping when I close the account, I won't again be subjected to this nonsense.