*** BEWARE - RCS ********** ACTIVITY - INCOMPETENCE ***

Good Day,

********** activity occurred on my Makro card in October 2019, I reported it to RCS and provided the required documents including the SAPS case number and affidavit as per their request.

The call centre agent advised that I must continue with my last payment amount till the investigation is complete, which what I've been doing till date.

After my first payment after the incident, RCS started harassing me via phone calls and sms advising my account is in arrears. After explaining to the call centre agent each time what happened, they checked on their system and confirmed my case is still active with the ***** Department and I'm not in arrears and don't have to worry.

The sms's started to state that I will be handed over and I need to do an immediate payment of the full amount outstanding (including the ********** amounts) to prevent legal action etc.

Still I continued with my payment each month, and followed up with the Call Centre which advised me every time not to worry, they are working on the case.

Today I found out that they went ahead indeed, and reported me to ITC with an arrears amount.

Till date no written correspondence on the status of the investigation, not even account statements, just harassing phone calls and sms's.

What the hell is going on at RCS ??????????????????????????????????????

This is definitely the WORST company I ever encountered in my life !!!!!!!!!!

Either management is not aware of what is going on, which in itself is pathetic, or they do know what is going on and just don't care ?

I will advise no one to do business with RCS ! Absolutely no one !!!!!!!!!!!!!

May this drastic measure comes under the attention of their management, and fix this chaos and clear my name.

Regards. Andre