Beware of RCS (Game Credit Card) and Its Poor Customer Service

I have experienced the worst service imaginable from RCS (Game Credit Card) and its customer service team. When confronted with questions they cannot answer, their agents resort to disconnecting calls—a frustrating and unprofessional practice that I endured twice.

RCS has debited my account twice, and no one has provided a valid explanation for this error. In November, due to financial constraints, I was unable to make a payment. I anticipated and authorized a double payment this month, which was successfully processed by Game on the 27th. However, another debit was made by Anthony Richards and Associates, as reflected on my bank statement, claiming I had been handed over to them on the 11th.

Adding to the confusion, RCS Collections denies that my account was ever handed over to the attorneys. This lack of communication and accountability has left me being passed from pillar to post in my efforts to recover my money.

This experience has been extremely distressing and serves as a cautionary tale for anyone considering an RCS Game Credit Card. Proceed with caution, as their service and transparency leave much to be desired.