OI
Osagie I
1 reviews | Active since Apr 2025
27 Apr 2025, 12:28
Being Charged for a Cell Phone I Never Received!
I have an Edgars account and recently app**** to purchase a cell phone online. However, I never received the cell phone. Despite this, I received a statement saying I must pay a monthly fee for it. [04/27, 12:20] Dear Wify: I am requesting again — please reverse the balance! I NEVER received the phone. Please check your system, you will see there is no record of delivery or collection. Why must I pay every month for something I do not have?
The service is absolutely appalling. It is unacceptable to make customers pay for products they never received.
Helpful (0)
Replies (1)0
Replies (1)
RCS's replyOfficial
29 Apr 2025, 13:01Good day Osagie Ighodaro
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply29 Apr 2025, 13:01
Official
Good day Osagie Ighodaro
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group