Been struggling with RCS for 10 months and 30 phonecalls to them later - no answer.

In March of 2019 I received a call from RCS offering me a credit limit on my existing card. I accepted the increase, pending me sending my 3 months bank statements and relevant documents. This was emailed to them, with an automated reply saying they have received my mail, and will get back to me within 48 hours. I heard nothing back from them.

By August, I thought I'd phone the customer services (I was on hold for 2 hours!), and when I finally got to speak to the operator, she said they didn't receive my email. I told her which date I sent it, and she went looking on the system and found it. She said it had expired and I had to do the limit increase check with her again. I did so, and had to resend new bank statements. She received it, and said I will know within 48 hours (it has already been pre-aprroved).

28 phonecalls to them later - NOTHING HAS HAPPENED. Every single operator tells me its with their supervisor, I would know within an hour. Nothing.

I seriously don't know what to do anymore. This company is quick to send out invoices, but their customer services are non existent.

I am seriously contemplating closing my account now.