RB
Rohan B

1 reviews | Active since Jan 2022

01 Feb 2022, 17:59

Been charged cell phone insurance on a phone i don't even have

Hi My Name is Rohan Bipat Id number is *** i Had a samsung j2 Dual Sim with you guys my phone was ****** an reported in December 2020 Which was R53.00 a month then i got a Samsung A11 Dual Sim that was insurance R99 a month from January 2021 right until i think November 2021 you guys were charging me for the old j2 which was R53.00 a month and the A11 which was R99.00 a month i don't understand why the insurance was for j2 was not cancelled as soon as i got my A11 therefore instead of paying my fee of R99 a month i had to pay R153.00 a month which is why my bill is so high please can this bill be recalculated with the amount's of only R99.00 a month and not the additional R53.00 as I'm really getting tired of this **** i called you guys in November 2021 but nothing was done can see you guys don't really care about your customers not 1 bit if this matter is not sorted out I'm going to take you guys to court. Please contact me urgently regarding this ***

0
Replies (4)
RB
Rohan B's update01 Feb 2022, 18:32
Reviewer Update
the insurance of R53.00 a month was only stopped in November 2022 so for 111monthsthe Amount of R53.00 was added to my bill
RB
Rohan B's update01 Feb 2022, 18:46
Reviewer Update
11 months

RCS
RCS's reply02 Feb 2022, 09:51
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RB
Rohan B's update02 Feb 2022, 09:53
Reviewer Update
Which is there department and can u email me there contact number