Beating around the Bush RCS dont pay for any acc insurence

After 2 months of back and forth i was approved for loss of income. Cindy Swarts helped speeded up the process. Now im receiving sms from RCS that i have failed to pay my RCS account. In the amount of R458. Which comes to 2 months premuims. I have mailed Cindy with no response i have emailed the other email adresses i have for RCS but to no avail. Why should i keep on paying for insurence if the insurence doesnt pay even though i am covered for loss of income. This is why so many people appear on the credit bureau due to incompetant staff at certain companies. If this is the case i need my insurence monies back i have payed for almost 3 years. Then ill pay the outstanding monies