Be careful of RCS

Unfortunately i cannot give zero stars for customer service. On the 12/06/2020 i contacted RCS to get a settlement amount on my RCS card, an automated voice stated that due to Covid 19, they need to work with less customer service agents etc etc, but i was able to get a automated settlement amount on my card. (I have recorded this telephone call because of the shocking servive from RCS on the past.) and paid said amount immediately. After 5 emails, i get the following snotty reply;

We herewith acknowledge the receipt of your enquiry and would like to advise the following;

Please be advised, we have received the amount paid on June 13th, 2020 for R.....

Furthermore, kindly note that was not a settlement amount.

Should you wish to settle your account, kindly email us at *** or contact us on the number listed below.

Therefore, with the account still owing we are unable to action your request.

If you need any further assistance please feel free to contact our call centre on ***or fax *** or send us an email on ***.

Kind regards,

Petlan J Ghall

Again, same problem with this company, different day. This time k will be turning to the ombud. Be VERY careful of doing business with RCS - this is not the first time this has happened to me.