BATLLE OF GETTING A REPLACEMENT CARD

I went this evening to get a replacement card for my RCS card which was used **********ly. I went to a few merchants nobody does replacement cards. I eventually go to GAME, Canal Walk, arrived at 8.50pm. Went through the process then waited for Customer Service. 8.20pm still waiting for a response. They then got through to the ********** department. Verified what they had to. Answered the security questions. Guess what at 9,30pm they tell me they cannot issue the card because Customer Service is closed. Is that some kind of a Joke. After all the inconvenience. Do RCS really know what they are doing