1 reviews | Active since Feb 2016
BANKING DETAILS & EMAIL
I receive a statement from RCS Loans but no banking details and when i needed to settle the full outstanding amount i have to call and wait 20 minutes only to be told the settlement amount will be emailed. i had called 3 days before and still no email. So i had to request the banking details telephonically. Then i requested an email address to forward the proof of payment and was told to use the normal email which when I do i get an automated response within 48 hours someone will get in touch with me. That has not happened.
I finally did the payment trusting the information provided is correct as I do not have any settlement letter yet and hope all will be in order within the next 5 working days.
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS