HG
Helen G

1 reviews | Active since Jan 2014

13 Aug 2021, 13:32

Balances don't Balance - Where is the money?!

I'm having some trouble understanding RCS Edgars account statements. I've never had issues with this until RCS took over now all of a sudden nothing remotely balances. I received my Aug statement and something seemed off as I pay double the minimum amount due and yet I'm not making any dent in my owing balance. The last time this account was 100% was Sept 2020

1stly I'm charged interest twice. 1st on each purchase (transaction) and then again separately

When calculating all transactions + services fees + extra interest + protection plan the amount due is not in agreement as per their statement For example

TRANSACTIONS 3745.34+ 145.04+ 656.44+ 762.90 =5309.72

Insurance R32.12+ Interest R25.74+ Service Fee R30.00+ =R 87.86

Transactions + Fees = R5397.58 So according to my calculations I only owe R 5397.58 however your statement shows I owe R 7096.24 That is a difference of R 1698.66 Where is that money????

Sadly this has been happening for months where nothing that is on the statement adds up to what you claim I owe you! - Don't say that it's purchases because I haven't purchased anything since May 2021 from Jet.

This must be ***** at some level

0
Replies (3)
HG
Helen G's update13 Aug 2021, 13:44
Reviewer Update
Not even your customer service agent could assist me and she was also very confused, claiming a system glitch. This was Wednesday 11/08, she would have exculated it but I haven't received feedback on that phone call or the email sent early Wednesday morning!
RCS
RCS's reply14 Aug 2021, 08:50
Official
Good day,
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
 
RCS Group
HG
Helen G's update16 Aug 2021, 10:26
Reviewer Update
No actual answers. Just round about ways to say that they don't knoe