sS
suzen S
1 reviews | Active since May 2015
13 Aug 2020, 13:14
Bad servise
I am currently having an issue with the service @RCS, i constantly have to follow up on the payment that i make with them because they claim that they do not receive my POP, this has been a nightmare because my account is constantly on arrears,every consulted i speak to always they they claim to make notes of my complaint but nothing ever gets done
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
13 Aug 2020, 16:41Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply13 Aug 2020, 16:41
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
sS
suzen S's updateReviewer Update
14 Aug 2020, 08:22Good Day
i am really struggling to understand why my payments are not being allocated i have again received calls from your urgent this morning claiming that i have not paid my account since June, i have been following up and sending proof of payments to you guys, can i please have someone who can assist me because this is really getting out of hand, i honestly feel helpless
Yesterday i contacted your customer service and they put the phone down on me
below are emails i use and am not getting any help, i have been struggling since March! and i pay my accounts in TIME
o: Collections Rcs <***>, EM_PAYMENTS <***>, *** <***>
i am really struggling to understand why my payments are not being allocated i have again received calls from your urgent this morning claiming that i have not paid my account since June, i have been following up and sending proof of payments to you guys, can i please have someone who can assist me because this is really getting out of hand, i honestly feel helpless
Yesterday i contacted your customer service and they put the phone down on me
below are emails i use and am not getting any help, i have been struggling since March! and i pay my accounts in TIME
o: Collections Rcs <***>, EM_PAYMENTS <***>, *** <***>
sS
suzen S's update14 Aug 2020, 08:22
Reviewer Update
Good Day
i am really struggling to understand why my payments are not being allocated i have again received calls from your urgent this morning claiming that i have not paid my account since June, i have been following up and sending proof of payments to you guys, can i please have someone who can assist me because this is really getting out of hand, i honestly feel helpless
Yesterday i contacted your customer service and they put the phone down on me
below are emails i use and am not getting any help, i have been struggling since March! and i pay my accounts in TIME
o: Collections Rcs <***>, EM_PAYMENTS <***>, *** <***>
i am really struggling to understand why my payments are not being allocated i have again received calls from your urgent this morning claiming that i have not paid my account since June, i have been following up and sending proof of payments to you guys, can i please have someone who can assist me because this is really getting out of hand, i honestly feel helpless
Yesterday i contacted your customer service and they put the phone down on me
below are emails i use and am not getting any help, i have been struggling since March! and i pay my accounts in TIME
o: Collections Rcs <***>, EM_PAYMENTS <***>, *** <***>
RCS's replyOfficial
14 Aug 2020, 13:18Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply14 Aug 2020, 13:18
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS