BAD SERVICEFROM VUESEKA WHO IS REPORTING TO ESREEN WHO IN NOT AVAILABLE TO ASSIST ME

I AM NOT IMPRESSED ABOUTTHER SERVICETHATIRECEIVECFROM RCSCLAIMSDEPARTMENT ISENT MY CLAIMSON THE26TH OF August 2020 HOPING THATIWILLGET FEEDBACK FROMTHE MREGARDING THECLAIMS I DIDNT GETANY COMMUNICATION ON MONDAY THE 21OF SEPTEMBER I CALLED IN I WAS TOLD THAT THEY DIDINT RECEIVE ALLTHE DOCUMENT I DIDRESENT ITAGAIN TODAY WHEN I FOLLOWUP AROUND12 IWAS TOLD THAT THE MATTER WILL BE ESCALATED URGENTLY, I CALLED AGAIN 16:05I SPOKETOVUESEKAWHO IS REPORTINGTO ESREENTHE MANAGERWHO ISNOT AVAILABLE TODAY SHE PROMISE TO SENT ME AN EMAILON THE ESCALTION I WAITED FOR 20 MINUTES WITHOUT A HELP VUESEKA TOLD ME THAT THEY ARE NOT ALLOWED TO GIVE THEIR SURNAME TOTHECUSTOMER ANDTHAT ESREEN IS THE ONLY MANAGER FOR THE WHOLE CLAIMS DEPARTMENT I AM CURRENTLY UNEMPLOYED AND I WAS PAYING THE INSURANCE ON A MONTHLY BASIS NOW IT IS HARD FOR THEM TO HELP ME WITH THE MATTER IT HAS BEEN ESCALATED SINCE LAST MONTH RCS GROUP SERVICEISVERYTERRIBLE VUESEKA PROMISE TO CC ME ON THE EMAILTHAT SHE HAS ESCALATED I AM STILL WAITING FOR HER EMAIL EVEN NOW