bad service , their system is not updating client information effectively,

i have a credit card with the company made a late payment on the 11 or 12 so from yesterday i have been requesting the latest statement from the call center i have been transferred from pillar to post they keep sending me statement dated the 10th , even emailed them no joy , today i called again 3 times same thing not getting assistance finally spoke to Yolanda at client services she also did the same thing send me statement dated the 10th, and i explained to her as well that i need UTD statement as my account was paid, such a huge institution they cannot even service their client with correct correspondence regarding the account now my account still reflects in arrears with all credit bereau institutions, please send me an up to date account so i can be able submit this letter to a financial institution that is busy with my bond application