Bad Service - RCS (taken over the Edcon Group)

RCS has taken over the Edcon group and is now charging me Edgars club fees on an account that had a nil balance as at 30th September 2020. I have requested them to remove this charge and the call center agent advised that her manager would call me back within 48 hours to resolve the matter. It is now one week later and no one has called or communicated.

I even went to far as to cancel the Edgars club benefit in order to stop the charges but despite receiving an email from RCS on the 2nd of December 2020, the benefit was not cancelled.