Bad service on RCS accounts

I requested to close my RCS accounts after full settlements were made on 9 Nov 2015. I have received no correspondence just a computerised e-mail to confirm that my request was forwarded to closures. I called the call centre this morning to confirm my closure of accounts and was told that it takes 36 working days to close my accounts, after I requested immediate closure. I need confirmation of closure urgently and it is only RCS keeping up the process. All other accounts I settled sent me confirmation between the 11-13 of Nov. How bizarre that RCS is quick to phone me when I was one day late on paying my account but when I as a client request service I get the call centre telling me that it is their procedure. I am really disappointed in RCS' service to the closure of my accounts. I am not going to change my mind by not closing my accounts and would appreciate confirmation of the closure of my Makro and Queenspark accounts with immediate effect. 36 days seriously??? but you can open an account immediately in the store!!!!