bad service not getting what I need to settle the account

Item: RCS
Rating: 1
Author: Presh P

RCS has a real problem, bad service they offering.

I have been holding for an hour ,called *** spoke to Zukile on the 03/12/2019 around 11 am asked for my Statements he said after 10 mins i will received my statement even now I am still waiting, after 2hours phoned again spoke to Nathi she put me back to the Que to hold more than an hour, and this card had *****, RCS you will loose so many customers for your bad service.

Helpful (0)

Replies (3)

RCS's replyOfficial

03 Dec 2019, 13:04

Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group

RCS's reply03 Dec 2019, 13:04

Official

Presh P's updateReviewer Update

03 Dec 2019, 14:10

but you are not answering your call centre and I am still waiting for my statements it is 14:10pm now since 11am....

Presh P's update03 Dec 2019, 14:10

Reviewer Update

but you are not answering your call centre and I am still waiting for my statements it is 14:10pm now since 11am....

RCS's replyOfficial

04 Dec 2019, 17:05

Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS CARDS

RCS's reply04 Dec 2019, 17:05

Official