Bad service - not being able to close an account.

Frustrated. Incredibly. I have not used my account in over 7 years. There is/was a nil balance. I was informed that this account was closed. They told me via phone the account is no longer open. However, they left me registered on ITC credit bureau as an open credit facility. Even though the account has been closed. Now it appears as an open account facility on ITC and for all the banks to see. Now try and get it closed on ITC. What a mission. I cannot even access my old account details because my address has now changed. And then I get ridiculous comments like " why didn't you change your details with us?" because the account was closed...... But you cannot reason with a call center operator. And now i cant get a closure confirmation letter because i failed the security questions. Why? Because my address has changed. Yet last week when I discussed the matter with another 'operator' they did not tell me I had failed the security questions and did discuss the matter with me. Such inconsistency. and demanding we jump through hoops just to get closure.

Moral of the story - Follow all the reviews on here that warn you about RCS. You were warned about their bad service.