BAD SERVICE NO FOLLOW UP

I app**** for a loan in early Feb. I am an existing customer but wanted to extend my loan. All the checks were done but they needed to do Employment confirmation. This was never done. The consultant fell asleep and that's where it was left. <br> I called on Monday morning and started a fresh application but as I was at work, requested that someone call me back after work. Needless to say , this was not done. I called again on Tues morning only to be told their systems are down. I again requested a call back, and guess what? NOTHING!!!!!! I again called in at 2 o'clock, and requested a call back, to no avail. <br> Does this mean that they don't need my business. My account is up to date, so should be able to get a loan. <br>