SD
Shadreck D
1 reviews | Active since Mar 2015
31 Aug 2020, 13:27
Bad service from RCS edcon division
I was behind with my monthly payments then a consultant call me and we agreed on me paying R500 until I pay up my account. I have been paying since April and settled my account this monthend.
It seems they have handed me to Blake's as per Gugu from RCS. How do they hand me over while I am paying them?
She confirms seeing my payment and that my balance is now R0 outstanding but insists I speak to their debt collection company . I ask to speak to a supervisor or manager and I was informed they are in meetings therefore no one can assist from their management team.
All I want is my paid up letter confirming the cancellation so that I do not have to deal with this incompetence again
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
31 Aug 2020, 14:31Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 Aug 2020, 14:31
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
31 Aug 2020, 14:31Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 Aug 2020, 14:31
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SD
Shadreck D's updateReviewer Update
31 Aug 2020, 15:45Hi
What is the email address to email you or the telephone number to call?
Note that I spend 45 minutes being send from one department to the other.
What is the email address to email you or the telephone number to call?
Note that I spend 45 minutes being send from one department to the other.
SD
Shadreck D's update31 Aug 2020, 15:45
Reviewer Update
Hi
What is the email address to email you or the telephone number to call?
Note that I spend 45 minutes being send from one department to the other.
What is the email address to email you or the telephone number to call?
Note that I spend 45 minutes being send from one department to the other.